Wholesale Portal Guide

Everything you need to log in, order, and reorder in about two minutes.

Welcome. Your wholesale account is set up. This guide covers logging in, placing an order, using your sample credit, and the questions we get most often.

1. Logging in

1. Go to matchia.us and click Wholesale Store in the top menu, or the account icon in the top right.

   

2. Please log in using the email address we set your account up with (we will share with you through email). Note your custom pricing is tied to the specific email address.
3. Follow the prompt to finish signing in. We send a 6 digit code to your inbox, so there is no password to remember.

If the code does not arrive within a minute, check your spam folder. Still nothing? Email us and we will confirm which address is on file.

2. Placing your first order

1. Log in, then open Shop Wholesale from your account menu, or go to your bookmarked catalog page.
2. You will see the grades set up for your account, priced at your account rate. Those prices are visible only to you.
3. Set your quantity. Our minimum is 1 kg per grade, and you can mix grades in one order.
4. Add to cart and check out.
5. You will receive an order confirmation email, then a second email with tracking once your order ships.

3. Using your sample credit

Every dollar you spent on samples, including the shipping, comes back to you as store credit on your first wholesale order.

• After your samples ship, the sample fees and sample shipping fees will be added back as store credit.
• At checkout, find the box labeled Apply Store Credit. The balance comes straight off your total.
• The credit does not expire. If your first order is smaller than the credit, the remaining balance stays on your account for next time.

4. Reordering, the fast way

1. Log in.
2. Open Orders in your account menu.
3. Find your last order and select Buy again.

   

4. Adjust quantities if needed and check out. Your address and payment details are already saved.

This takes under a minute and is the easiest way to keep a standing order going.

Frequently asked questions

Do I see my custom price online?

Yes. Once you log in, every price shown is your account pricing, and it is visible only to your account.

What is the minimum order?

1 kg per grade, in resealable pouches. Mix as many grades as you like in one order.

How much is shipping?

Free on orders over $500. Under $500, shipping is $9.99 to California, Oregon, Washington, Nevada and Arizona, and $14.99 to other states in the continental US. Local pickup at our Hayward cold storage is always free. Shipping to Alaska, Hawaii or Mexico? Email us and we will quote it for you.

How fast do orders ship?

Orders placed before 1:00PM Pacific on a business day ship the same day, and most US destinations receive within 2 to 5 business days. Need it faster? Email us before ordering and we will arrange expedited service.

How do I pay?

Card at checkout. For larger orders we can send an invoice with ACH instead, which avoids card fees on both sides. Email us before placing the order and we will set it up.

I have a resale certificate. How do I avoid sales tax?

Send us your reseller permit and we will mark your account tax exempt. Do this before your first order so tax is never charged in the first place.

I want to try a grade that is not in my catalog.

Email us. We will send samples, and once you decide we add the grade to your account so it appears next time you log in.

Can I still order by email?

Yes. The portal exists to save you time, not to replace us. Email is still the right channel for large volume, custom packaging, split shipments, or anything you would rather talk through.

Something looks wrong with my pricing or catalog.

Log out, log back in, and check again. If it still looks off, email us with a screenshot and we will fix it the same day.