FAQs
About Matchia
What is Matchia?
Matchia is a matcha supplier serving businesses across the U.S.. We sell products from our own factory and also helps our partners distribute their matcha. We focus on stable quality, clear grade structure, and long-term supply support.
Who do you work with?
We work with cafés, dessert shops, beverage brands, food manufacturers, and distributors. Whether you are launching a matcha latte program, scaling a packaged product, or sourcing for wholesale distribution, we can recommend the right matcha based on your application, volume, and target price point.
Where are you based?
Our team operates in the San Francisco Bay Area, where we handle customer support, sample coordination, and fulfillment for many U.S. orders.
Products & Grades
What types of matcha do you offer?
We offer multiple matcha categories for different applications, including ceremonial grade, latte grade, culinary grade, and USDA organic options. We also support bulk supply and custom solutions for foodservice and manufacturing use.
How do I choose the right grade for my business?
The right grade depends on your application, flavor target, color preference, and budget. For example, a café building a signature matcha latte program may need a different grade than a manufacturer producing matcha-flavored cookies. If you tell us your use case, monthly volume, and target cost, we can recommend the best fit.
Do you offer organic matcha?
Yes. We offer selected NOP certified USDA organic matcha.
Can you help me choose matcha for lattes, soft serve, baking, or RTD products?
Yes. We regularly work with customers across café beverage programs, desserts, bakery, and manufacturing applications. We can recommend suitable grades based on the type of product you are building and we also have recipe support.
Wholesale Ordering
What is your minimum order quantity?
Our general MOQ for wholesale orders is 1 kg. MOQ may vary for custom blends and other customized products.
What packaging sizes are available?
Our products are packed in aluminum bags for light-shielding, freshness and easier handling. For smaller wholesale orders, packaging are generally in 500 gram (1.1lb) or 1kg (2.2lb) Packaging. Different packaging options are available upon request.
Do you offer wholesale pricing?
Yes. Pricing depends on the grade, packaging format, order volume, and shipping destination. Our pricing ranges from $80/kg to $255/kg for different products with volume discounts available. For more accurate pricing, please send us your application, expected monthly volume, and delivery location.
Can I order more than one grade at the same time?
Yes. Many customers compare multiple grades before finalizing their main SKU. We can help you narrow down the best options based on your menu or product concept.
Do you work with distributors and manufacturers?
Yes. We work with distributors, food manufacturers, and beverage brands in addition to cafés. If you need larger-volume supply, recurring shipments, custom packaging, or application-based matching, please contact us with your project details.
Samples
Do you offer samples?
Yes. We offer samples so customers can evaluate color, flavor, and performance before placing a wholesale order.
How much sample do you provide?
We typically offer samples of 15 gram for each SKU, but can provide additional samples upon request.
Are there costs for samples?
Yes. We generally charge a small sample fee which is credited back towards your first order with us.
How do I request samples?
You can request samples by contacting us with your business type, application, target price point, and shipping address. The more information you share, the more accurately we can recommend the right grades.
Shipping, Storage & Lead Time
Do you ship within the United States?
Yes. We support U.S. customers and fulfill many orders from our San Francisco Bay Area warehouse.
How long does fulfillment take?
In stock items will be shipped out within 1-2 business days. Typical shipping times from our Bay Area warehouse:
- California: around 1–2 business days
- West Coast: around 1–3 business days
- Central U.S.: around 3–4 business days
- East Coast: around 4–6 business days
How should matcha be stored?
Matcha should be kept sealed and protected from heat, light, moisture, and air exposure. We recommend to store it under 50°F. Proper storage helps preserve color, aroma, and flavor.
How long does matcha stay fresh?
Our matcha has a shelf life of 18-24 months.
Do you support recurring or scheduled shipments?
Yes. For qualified wholesale customers, we can discuss recurring supply arrangements and shipment planning based on projected demand.
Customization, Documentation & Compliance
Do you offer custom blends or custom packaging?
Yes. We support custom solutions for qualified B2B customers, including certain blend, packaging, and labeling options depending on volume and project scope.
Can you support private label projects?
Yes. For customers with sufficient volume and a clear project scope, we can discuss private label and custom packaging options. For orders over 50kg, we offer private labeling on our aluminum packagings.
What information should I send when requesting a quote?
To help us recommend the right matcha and prepare accurate pricing, please include:
your business type, application, preferred grade type if known, expected monthly volume, organic or conventional preference, delivery location, and launch timing.
Can you provide product specifications or compliance documents?
Yes. We can discuss documentation support based on the product and customer requirements. Please let us know what type of documents your team needs for review.
Can you support long-term supply?
Yes. We are built to support long-term B2B relationships and are proud to have supported many customers through their expansion phase. We help customers plan around consistency, lead times, and growth over time.